Support

Need help? Here’s how to reach us.

In-app help

Click the Help button in the app sidebar to access:

• Quick answers to common questions
• Links to relevant documentation
• Option to contact support directly

Email support

For questions, issues, or feedback:

support@skipup.co

We typically respond within one business day.

When emailing, include:

• Your account email address
• Description of the issue or question
• Any relevant email thread IDs (found in unique reply addresses like meeting+abc123@mail.skipup.ai)

Tips for best results with the assistant

Before reaching out to support, try these tips:

1. Be specific when it matters — “45 minutes” or “before Friday” helps the assistant narrow options faster
2. Include all participants on the email — The assistant schedules with whoever is CC’d
3. Mention timezone constraints — “Matt is in Australia” helps find globally-friendly times
4. Don’t hesitate to push back — If suggestions don’t work, tell the assistant what you’d prefer
5. Use the subject line — Even if your email body is short, the assistant reads the subject for context

Common issues

Assistant not responding

• Verify you’re using the correct assistant email address (check workspace settings)
• Ensure the assistant is CC’d on the email, not in the To field alone
• Check your spam folder for responses

Times don’t work for everyone

• Verify all participants have connected their calendars
• Mention any timezone constraints explicitly
• The assistant may need more flexibility in dates or times

Calendar event not created

• Confirm the meeting was actually booked (check for confirmation email)
• Verify your calendar is connected and syncing
• Check your primary calendar setting

How do I check my usage?

View your usage in the app sidebar. The dashboard shows:

• Meetings booked — Total meetings scheduled through SkipUp
• In progress — Meetings currently being coordinated
• Follow-ups — Pending follow-up actions
• Booking rate — Your meeting conversion rate

For detailed usage reports or questions about your plan limits, email support@skipup.co.

Feature requests

Have an idea to improve SkipUp? We’d love to hear it.

Email support@skipup.co with:

• Description of the feature
• How it would help your workflow
• Any examples or use cases

We read every suggestion and use them to prioritize our roadmap.

Contact support for

Reach out to support@skipup.co for:

• Billing questions — Invoices, payment methods, charges
• Plan upgrades — Moving to a higher tier or Custom plan
• Usage inquiries — Understanding your limits and consumption
• Account issues — Access problems, team management
• Enterprise needs — Custom integrations, white-labeling, volume pricing