Dashboard Metrics
Understanding the metrics displayed on your SkipUp dashboard.
Your SkipUp dashboard shows key metrics about your meeting scheduling activity. This page explains what each metric means.
Overview metrics
Section titled “Overview metrics”The dashboard displays four primary metrics:
Meetings booked
Section titled “Meetings booked”The total number of meetings successfully booked by the assistant in the selected time period.
- Counts meetings where a time was confirmed and a calendar event was created
- Does not count meetings that were later cancelled
- Includes rescheduled meetings as single bookings (not double-counted)
In progress
Section titled “In progress”The number of active scheduling requests the assistant is currently coordinating.
- Includes requests waiting for participant responses
- Includes requests where you’re selecting from suggested times
- Decreases when meetings are booked or requests are abandoned
Follow-ups sent
Section titled “Follow-ups sent”The number of automated nudges and reminders sent to participants.
- Counts emails sent to non-responders
- Includes reminders about pending time selections
- Does not count your original scheduling requests
Booking rate
Section titled “Booking rate”The percentage of started requests that resulted in booked meetings.
Calculation: (Meetings booked / Total requests started) × 100%
- A higher rate means more of your scheduling requests succeed
- Lower rates might indicate participants frequently not responding
- Cancelled meetings don’t count against the booking rate
Time period selection
Section titled “Time period selection”You can view metrics for different time periods:
| Period | Shows data from |
|---|---|
| 7 days | Last 7 calendar days |
| 30 days | Last 30 calendar days |
| 90 days | Last 90 calendar days |
Select the period using the dropdown in the dashboard header. All four metrics update to reflect the selected timeframe.
Requests vs. booked chart
Section titled “Requests vs. booked chart”The chart shows a daily breakdown of:
- Requests created (line/bar) — New scheduling requests started each day
- Meetings booked (line/bar) — Meetings confirmed and booked each day
Use this to understand:
- Your scheduling volume over time
- How quickly requests convert to bookings
- Patterns in your scheduling activity (e.g., heavier on Mondays)
Interpreting your metrics
Section titled “Interpreting your metrics”Healthy patterns
Section titled “Healthy patterns”- High booking rate (80%+): Most requests result in meetings
- Low “in progress” relative to volume: Requests are completing quickly
- Steady follow-ups: Assistant is actively coordinating
Things to investigate
Section titled “Things to investigate”- Low booking rate: Participants may not be responding; consider fewer participants or clearer meeting purposes
- Many in progress: Requests may be stalling; check for threads waiting on responses
- No follow-ups: May indicate immediate bookings (good) or abandoned requests (check in-progress count)
Metric updates
Section titled “Metric updates”Dashboard metrics update in near real-time:
- New bookings appear within minutes
- “In progress” updates as requests change state
- Historical data is cached and refreshes periodically