Agent Identity
How the assistant presents itself in emails and calendar events.
The assistant has a consistent identity across all communications. This page explains the default identity and customization options.
Default identity
Section titled “Default identity”By default, the assistant uses these identifiers:
| Element | Value |
|---|---|
| Display name | SkipUp |
| Short name (in signatures) | Skip |
| Email address | meet@skipup.co |
Default signature format
Section titled “Default signature format”Emails from the assistant include this signature:
Best,Skip
--SkipUp | AI follow-up and scheduling assistantThe signature is appended to all outgoing emails from the assistant.
White-labeling (Custom plans)
Section titled “White-labeling (Custom plans)”On Custom plans, you can customize the assistant’s identity for a branded experience.
Customization options
Section titled “Customization options”| Element | Example |
|---|---|
| Custom display name | ”Ava from AcmeCorp” |
| Custom short name | ”Ava” |
| Custom email handle | acmecorp@skipup.co |
| Custom signature HTML | Branded signature with logo |
When white-labeling is useful
Section titled “When white-labeling is useful”- Enterprise deployments — Present a unified brand experience to external contacts
- Agency use — Schedule on behalf of clients with their branding
- Partner integrations — Integrate scheduling seamlessly with your product
Setup and pricing
Section titled “Setup and pricing”White-labeling and other customizations are available on Custom plans with associated costs.
To inquire about custom identity setup:
Email support@skipup.co with:
- Your organization name
- Desired display name and short name
- Preferred email handle
- Signature requirements (text or HTML)
We’ll work with you to configure your custom identity.
Identity in calendar events
Section titled “Identity in calendar events”The assistant’s identity also appears in calendar events:
- Organizer name — Shows the display name (default: SkipUp)
- Organizer email — Shows the email address (default: meet@skipup.co)
With white-labeling, these reflect your custom configuration.
Frequently asked questions
Section titled “Frequently asked questions”Can I change the assistant’s name myself?
Section titled “Can I change the assistant’s name myself?”Custom identity requires a Custom plan. Contact support@skipup.co to discuss options.
Will recipients know it’s an AI?
Section titled “Will recipients know it’s an AI?”The default signature mentions “AI follow-up and scheduling assistant.” With white-labeling, you control what the signature says.
Can I use my own email domain?
Section titled “Can I use my own email domain?”Email handles use the @skipup.co domains.